Service overview

Aim & Standard

Aim: with the principle of “people-centric, customers first”, Genvict provides clients with comprehensive and high quality after-sales service in a variety of ways to satisfy clients.

Standard: providing clients with comprehensive and 7*24h after-sales service.

 


Contacts for Service

Customer service e-mail:      overseas@genvict.com

Online customer service:       instant messaging

Feedback:                         official website feedback

On-site technical support:            

site installation, maintenance,  training, face-to-face service

 


Service content
  • Product Delivery

    Deliver the products and service to customers timely and satisfy their demands.

  • Installation

    Professional installation, routine inspection and maintenance are provided to customers.

  • Engineering Maintenance

    Ensure normal operation by offering routine maintenance and failure repair.

  • Product Maintenance

    Set up maintenance centers and on-spot service stations to provide timely after-sales service.

  • Training Management

    Assist in applying and managing the products and service in a correct way through professional training.

  • Customer Complaint Management

    Cope with complaints, establishing good relationships with customers.

  • After-sales Tracking Management

    Contact customers proactively to learn about the user experience and suggestions, improving product and service quality.